Terms of Service

By accessing or using the Vexelon website (the "Site") or engaging any of our cybersecurity services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

If you do not agree to these Terms, you must immediately cease using the Site and our services. We reserve the right to modify these Terms at any time. Continued use after posted changes constitutes acceptance of the revised Terms.

Vexelon provides managed cybersecurity services including, but not limited to:

- VEXELON360™: a fully managed cybersecurity programme covering advisory, risk discovery, defence implementation, and 24/7 security operations.
- Penetration Testing & Red Team Exercises: authorised security assessments conducted under a signed Statement of Work (SOW).
- Security Advisory & Compliance Guidance: strategic and tactical advisory services.
- Managed Detection & Response (MDR): continuous monitoring, threat detection, and incident response.

All services are governed by a separate Master Services Agreement (MSA) and/or Statement of Work entered into between Vexelon and the client. These Terms apply to your use of the Site and general engagement with Vexelon, and are supplementary to any signed agreement.

You agree to use the Site and our services only for lawful purposes and in accordance with these Terms. You must not:

- Use the Site in any way that violates applicable local, national, or international laws or regulations.
- Transmit unsolicited or unauthorised advertising or promotional material.
- Attempt to gain unauthorised access to any part of the Site, server, or database connected to the Site.
- Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site, or that may harm Vexelon or other users.
- Use automated tools to scrape, crawl, or extract data from the Site without prior written consent.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.

Any breach of this section may result in immediate termination of your access to our services and may be reported to relevant law enforcement authorities.

All content on the Site, including text, graphics, logos, icons, images, audio clips, data compilations, and software, is the property of Vexelon or its content suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Site for your own internal business purposes. This licence does not include:

- Reproducing, distributing, or publicly displaying any Site content without our prior written consent.
- Creating derivative works based on Site content.
- Using Vexelon's trademarks, trade names, or branding without authorisation.
- Reverse engineering, decompiling, or disassembling any software made available through the Site.

The VEXELON360™ name and mark, the Vexelon logo, and associated trade dress are trademarks of Vexelon. All rights reserved.

In the course of engaging our services, you may share confidential information with us, and we may share confidential information with you. Each party agrees to:

- Hold the other party's confidential information in strict confidence.
- Not disclose confidential information to any third party without the prior written consent of the disclosing party, except to employees, contractors, or advisors who have a need to know and are bound by equivalent confidentiality obligations.
- Use confidential information solely for the purpose of receiving or providing the agreed services.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully known to the receiving party before disclosure; (c) is independently developed by the receiving party; or (d) is required to be disclosed by law or regulatory authority.

THE SITE AND ALL CONTENT, MATERIALS, AND INFORMATION PROVIDED ON OR THROUGH THE SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VEXELON DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Vexelon does not warrant that: (a) the Site will be uninterrupted or error-free; (b) defects will be corrected; (c) the Site or the servers that make it available are free of viruses or other harmful components; or (d) the results of using the Site or our services will meet your requirements.

This disclaimer does not affect any statutory rights you may have as a consumer that cannot be waived by contract.

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VEXELON, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

VEXELON'S TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO VEXELON IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).

Nothing in these Terms limits or excludes Vexelon's liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by applicable law.

The Site may contain links to third-party websites, tools, or services that are not owned or controlled by Vexelon. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the terms and privacy policies of any third-party sites you visit.

The inclusion of any link does not imply endorsement by Vexelon of the site or any association with its operators.

You agree to indemnify, defend, and hold harmless Vexelon and its officers, directors, employees, agents, and successors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

- Your use of the Site or our services in violation of these Terms.
- Your violation of any applicable law or regulation.
- Your violation of any rights of a third party, including intellectual property rights.
- Any content you submit, post, or transmit through the Site.

We reserve the right to suspend or terminate your access to the Site or our services at our sole discretion, without notice, for any reason, including breach of these Terms. Upon termination:

- Your right to access the Site immediately ceases.
- All provisions of these Terms that by their nature should survive termination shall survive, including Sections 4 (Intellectual Property), 5 (Confidentiality), 6 (Disclaimer of Warranties), 7 (Limitation of Liability), and 9 (Indemnification).

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of North Macedonia, without regard to its conflict of law provisions.

Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts located in Skopje, North Macedonia. If you are a consumer located in the EU, you may also have rights under the consumer protection laws of your country of residence, and nothing in this clause limits those rights.

Entire Agreement. These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Vexelon regarding the subject matter herein.

Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

Waiver. Failure by Vexelon to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Vexelon may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

Force Majeure. Vexelon shall not be liable for any delay or failure to perform resulting from causes outside our reasonable control, including acts of God, natural disasters, pandemic, war, cyberattack on critical infrastructure, or government action.

For questions about these Terms of Service, contact:

Email: [email protected]
Subject line: Terms Enquiry: [Your Name/Organisation]

We aim to respond to all legal enquiries within 5 business days.